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Rename #Wikimedia-production-error tag or "Report Application Error" form to something less generic?
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Aklapper
Feb 22 2019, 6:31 AM
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F28500060: capture1.png
Mar 28 2019, 6:55 PM
F28500164: capture.png
Mar 28 2019, 6:55 PM
F28500010: capture2.png
Mar 28 2019, 6:55 PM
F28458534: Screenshot from 2019-03-24 22-25-03.png
Mar 24 2019, 9:29 PM
F28458343: Screenshot 2019-03-24 at 20.28.57.png
Mar 24 2019, 8:29 PM

Description

#Wikimedia-log-errors was renamed to #Wikimedia-production-error on Sep 05, 2018.
Since then the tag seems to get more incorrectly tagged tasks created by people who ran into some software misbehavior ("error") and might not have read project tag descriptions.

Examples:
https://phabricator.wikimedia.org/T211031, https://phabricator.wikimedia.org/T210890, https://phabricator.wikimedia.org/T214268

It's not a huge number so feel free to decline this as naming things is hard, just pointing this out as a triager.

Event Timeline

Aklapper triaged this task as Lowest priority.Feb 22 2019, 6:31 AM
Aklapper created this task.
Aklapper updated the task description. (Show Details)

I'm okay using a different name, but I'd also like to better understand the context.

Is the hypothesis that these users would have typed the word "error" and selected "Wikimedia-production-error" from the suggestions when create a task?

what about wikimedia-production-log-error?

I'm asking about the hypothesis, because my theory is that they type "error" and select the one and only suggestion we offer them, regardless of the other (vaguely familiar) terms found in the suggested project name.

Looking at the tickets mentioned by Andre more closely, I think my theory is incorrect, or applies to only one of the three example tasks. The other two were created via the "Report Application Error" form (can tell from the task description template). Which moves the issue to the name of that label.

When a user wants to report a bug, chances are they'd go for "Report Application Error" rather than "Create Task (Simple Form)". With that in mind, I'm surprised it's not more common.

Thanks for taking a closer look! Does anyone have an idea where that "Report Application Error" form is 'prominently' linked from? Wondering how people find that.

This comment was removed by Krinkle.

Ah, that's a bar I locally hide, that's why. Indeed, my volunteer account with default settings exposes "Report Application Error" too prominently:

Screenshot from 2019-03-24 22-25-03.png (285×511 px, 30 KB)

Aklapper renamed this task from Rename #Wikimedia-production-error to something less generic? to Rename #Wikimedia-production-error tag or "Report Application Error" form to something less generic?.Mar 24 2019, 9:32 PM

I've updated the appearance of the "Application Error" form.

BeforeAfter
capture1.png (1×1 px, 108 KB)
capture2.png (1×1 px, 157 KB)

Main changes:

  • It prominently refers to the "Bug Report" form.
  • Has a visual example above the form to indicate what kind of problem this form is meant to be used for.

I've also experimented with better labels for the forms.

BeforeAfter
Screenshot from 2019-03-24 22-25-03.png (285×511 px, 30 KB)
capture.png (330×590 px, 15 KB)

Thoughts? Feel free to revert :)

Aklapper assigned this task to Krinkle.

I love it. Thanks so much for your thoughts and work!