The Ingenico donations that we manually settle seem to vary in how quickly they reach Civi.
Order ID 4001030708 Merch Ref 66010478.1 is the first instance of a new recurring donation. I
manually settled it on March 1, and it reached status 975 same day, but it is not in Civi today, March 4th.
By contrast, Order ID 4001019240 Merch Ref 65968972.1 we manually settled on Feb 28th, and it jumped up to status 975 that day, and it reached Civi on March 2nd.
Questions:
- what is the expected timeframe for manual settles to reach Civi, given how the audit is set up currently?
- is there any chance it may be slower for recurring donations than for one-times?
It will be helpful to be able to accurately tell these donors when to expect their TY emails.