Echo tells MABot that has two pending notifications from enwiki, but then nothing is displayed
Closed, ResolvedPublic
Actions

Assigned To

Authored By

	MarcoAurelio
	Mar 12 2019, 2:21 PM

Description

From some time ago Echo tells my bot, MABot, that has two alerts from en.wikipedia, but clicking on the bell icon or going to the Special:Notifications page gives no results other than a vague "ten months ago". While I have tried several times to dismiss/mark as read them, the system keeps spawning them. I'd appreciate if someone could have a look at which suposed notifications is Echo refering to and if we could mark them as read. Image attached:

Sin título - copia.png (437×1 px, 80 KB)

Going directly to enwiki, I have the same issue. Nothing is displayed but the bell keeps "ringing".

Thank you.

Related Objects

Mentioned In: T244617: Please clear two stuck notifications for MABot

Event Timeline

MarcoAurelio created this task.Mar 12 2019, 2:21 PM

Restricted Application added a project: Growth-Team. · View Herald TranscriptMar 12 2019, 2:21 PM

Restricted Application added a subscriber: Aklapper. · View Herald Transcript

@Catrope will investigate

Catrope closed this task as a duplicate of T217522: Notification icon stuck showing a number but dropdown does not show any notifications.Mar 19 2019, 6:19 PM

According to the database, MABot has 2 unread login-fail-new notifications on English Wikipedia from May 2018, and 1 unread "thank you for your first edit" notification on English Wikiquote from yesterday (March 19th). So I don't understand why the Special:Notifications UI isn't working for you, but the notifications it's talking about are there, at least according to the database.

If you visit en.wikipedia.org or en.wikiquote.org directly (using the MABot account), do you see those notifications there? [EDIT: I just see you said that you don't, that's weird.]

The cached notification counts for MABot are definitely messed up. I don't know how this happened, but I've recached the counts for this user, and now it claims there's only an unread notification on enwikiquote.

I'm not sure how this happened, but I suspect it might be something like login-fail-new being disabled on enwiki at some point?

I'll log in with MABot once I have some time and look if the issue has been resoved.

@Catrope Just logged in to MABot and the issue was fixed. Thank you very much. Best regards.

Catrope changed the task status from Duplicate to Resolved.Apr 2 2019, 5:56 PM

@Catrope Hello. This is happening to MABot again. I'm trying to mark all as read but system keeps telling me I have pending notifications. Thanks.

Reopening in light of T218104#5351546 so this can be looked again. Thanks.

@Catrope Hi again. I keep experiencing this issue. Visiting the wikis where the notification is suposed to be isn't clearing them. Can we do a manual clear? Thanks.

In case @Catrope is busy I wonder if @Jdforrester-WMF would be able to help?

MarcoAurelio added a subscriber: Jdforrester-WMF.Oct 22 2019, 10:54 AM

Closing and opening a new task instead.

MarcoAurelio mentioned this in T244617: Please clear two stuck notifications for MABot.Feb 7 2020, 10:35 PM

Echo tells MABot that has two pending notifications from enwiki, but then nothing is displayedClosed, ResolvedPublicActions

Description

Related Objects

Event Timeline

Echo tells MABot that has two pending notifications from enwiki, but then nothing is displayed
Closed, ResolvedPublic
Actions