It would be really helpful in assessing the value of third-party autoupdaters if we could track the portion of recurring donations canceled manually by DS versus the portion canceled by PSP audit.
When a human agent cancels a recurring contrib, the Change Log shows:
As far as I can tell, when a recurring donation cancels because of a card issue, the Change Log does not show an entry.
- Is the above an accurate summary?
- Is there a unique tag or action for recurring donations that cancel without staff input?
- Is there a way to query Civi for the total number of recurring cancellations by month, and differentiating the human-processed versus machine processed?