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Display expired authorizations for Not Available partners in a different way on My Library page
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Description

When a partner leaves our program we'll probably expire all authorizations for them (or let them expire without renewal). An expired authorization to a Not Available partner should provide some additional context beyond not being available and renewal not being an option.

One idea is we could grey-out the authorization box and have a little text that explains the publisher is no longer available.

Original task:

Problem:--

When I choose to view my Library Platform profile, it mentions:-

(1) Brill as Pending which is meaningless in light of the fact that they have left the platform per T218848. Incidentally, it is perpetually hibernating in such a state for a year or so. I did not receive any correspondence from anyone, (other than the auto-generated-mail at the very instant of application) about 11 months back.

(2) Keesings (which too have left the platform) is displayed as Sent to partner. I received access parameters and it worked for a very short span. Quite long back (don't know the precise time span), they have remodeled their login-page in entirety and I am unable to access anything.

Solution:-

We need to make these stuff clear by:-

(a) Seting all currently pending Brill and Keesings accounts to Rejected.

(b) For those granted access to Keesings; explicitly mention that their access ain't working anymore since they have left the platform and have remodeled.

(c) Have no clue about the status for those who were granted access to Brill. Need to find out, by asking someone and then, solve.

End-users need not be given false hopes that their access for the resource might be fulfilled and/or roam about numerous pages to discover that contracts have been terminated and all that. Also, see T161170 whose sub-task ought be this.

Event Timeline

Samwalton9 moved this task from Incoming tasks to Open tasks on the Library-Card-Platform board.

This is partially solved by T161170 - applications stop being the default 'what do I have access to' view, and if partners leave the platform we'll expire authorizations. An open question remains about how we display those expired & not-available authorizations. They should probably still be displayed in a way that explains we can't provide access anymore, so no renewal is possible. I'll rescope this task accordingly.

Samwalton9 renamed this task from Display partners who are not anymore in the platform, in a different manner in user-applications. to Display expired authorizations for Not Available partners in a different way on My Collection page.Oct 19 2019, 3:26 PM
Samwalton9 updated the task description. (Show Details)
Samwalton9 renamed this task from Display expired authorizations for Not Available partners in a different way on My Collection page to Display expired authorizations for Not Available partners in a different way on My Library page.Oct 1 2020, 8:55 AM