In late March we started processing Silverpop information & setting mails to 'on hold' based on Silverpop data.
I'm looking at a specific instance
Where the contact is on hold as we have now processed 'Reply Mail Block' messages.
Interestingly this had NOT caused Silverpop to stop sending him mailings in the past. I though Silverpop blocked those people internally - but perhaps his history of merges explains that - since I see for a contact with less merges the same pattern isn't present.
This person has now turned up on @LeanneS's planning giving list & been imported but the on hold is blocking it from being merged. I have some pause about the fact that they would give us an email for planned giving that we can't email - does 'Reply Mail Block' block all mails from us @CCogdill_WMF ? Or only Silverpop ones? It seems odd they would give us an email address we can't email....
However, this also creates an issue where more merges will be skipped going forwards unless we add some handling - which would either be
- merge & drop the on_hold - it will probably come back
- merge & keep the on hold
- double check whether on- hold is really the right way to record Reply Mail Block responses
Note that I think it would make sense if I dig into this to take a look at a couple of other conflicts that could be resolved through the script at the same time since once I'm in that space it makes sense to do related things.