I'm trying to figure out which failmails we're trying to mute. I just looked at the failmail for Get group member data from Silverpop and the last few runs all errored out with a DB Lock. @Eileenmcnaughton do you happen to know what's going on with that?

I also just looked at Get recipent data and the most recent failure was "Login failed", with no additional data.

Those are the only recent silverpop failmails I see.

From the 20th, the Omnimail forget me job delete in Silverpop failed but the error message was Could not delete OmnimailJobProgress id.

@mepps the one I was going to fix was the session expired ones on recipient get

I've claimed this - but I'm specifically focussing on catching the sessionId timeouts

I think this will work but the challenge is testing it

https://github.com/mrmarkfrench/silverpop-php-connector/pull/34

Currently it looks like there are 198516 rml contacts to be imported

https://engage4.silverpop.com/lists.do?action=listSummary&listId=18468760

I turned off the queues & did 2 runs - which should mean around 20k were imported which is about 10% of the outstanding. One run takes about 15 mins

I also pushed out Ejegg's 'turn it on for a bit of the day'

We won't see the number at the url change until

silverpop export runs - at that point the contacts get ids and are no longer in the group and
the recalculate is hit on the button on the page that url takes us to

But I would expect it to be down to 160k after the above happens

OK I have caught an error & updated the PR / test

https://github.com/mrmarkfrench/silverpop-php-connector/pull/34

But am having some trouble with tests locally - not sure if someone else can run it

Eileenmcnaughton renamed this task from Turn off failmail for silverpop timeouts. to Resolve failmail from session time outs.Dec 8 2020, 2:21 AM

Eileenmcnaughton updated the task description. (Show Details)

Change 646895 had a related patch set uploaded (by Eileen; owner: Eileen):
[wikimedia/fundraising/crm@master] Add updated silverpop connector

https://gerrit.wikimedia.org/r/646895

gerritbot added a project: Patch-For-Review.Dec 8 2020, 4:03 AM

Change 646901 had a related patch set uploaded (by Eileen; owner: Eileen):
[wikimedia/fundraising/crm/vendor@master] silverpop connector update

https://gerrit.wikimedia.org/r/646901

Eileenmcnaughton moved this task from Doing to Review on the Fundraising Sprint Xtreme Lolcats board.Dec 8 2020, 7:14 PM

• DStrine added a project: Fundraising Sprint Yellow hornets of kindness and healing.Dec 8 2020, 9:18 PM

Change 646895 merged by jenkins-bot:
[wikimedia/fundraising/crm@master] Add updated silverpop connector

https://gerrit.wikimedia.org/r/646895

Change 646901 merged by jenkins-bot:
[wikimedia/fundraising/crm/vendor@master] silverpop connector update

https://gerrit.wikimedia.org/r/646901

Eileenmcnaughton moved this task from Backlog to Doing on the Fundraising Sprint Yellow hornets of kindness and healing board.Dec 9 2020, 5:58 AM

The original bug is fixed - we did get a sniff of a new bug but it has gone away & I'm a bit stuck tracking it down now

• DStrine added a project: Fundraising Sprint Zeitgeistbusters.Dec 22 2020, 8:11 PM

Eileenmcnaughton closed this task as Resolved.Dec 22 2020, 10:54 PM

Eileenmcnaughton moved this task from Backlog to Done on the Fundraising Sprint Zeitgeistbusters board.

AnnWF added a project: FR-Alerts.Jul 15 2022, 10:12 PM

Resolve failmail from session time outsClosed, ResolvedPublic2 Estimated Story PointsActions

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Resolve failmail from session time outs
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