[betacluster] Cannot confirm email address - confirmation never received
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Description

In beta cluster confirmation is never received when

a new user is created and enters email address on Special:CreateAccount form
a user changes an email address

A new email address is successfully added in db - e.g ET198.

The email address (not wikimedia based) that was used in the above cases is the same address to which emails are presently successfully delivered (for users who have been confirmed their address previously, e.g. ET4).

Emails are sent without any problems for all kinds of notifications for confirmed email addresses.

Related Objects

Mentioned In: T222848: Homepage: traffic from email confirmation success page
Mentioned Here: T222848: Homepage: traffic from email confirmation success page

Event Timeline

Etonkovidova created this task.Jul 10 2019, 9:57 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptJul 10 2019, 9:57 PM

Thanks for filing this, @Etonkovidova. I just want to note that this is blocking our ability to release T222848 (help users discover homepage after email confirmation), because we can't test email confirmation in beta.

@herron do you mind taking a look?

greg renamed this task from [betalabs] Cannot confirm email address - confirmation never received to [betacluster] Cannot confirm email address - confirmation never received.Jul 11 2019, 4:51 AM

greg moved this task from To Triage to Backlog on the Beta-Cluster-Infrastructure board.

greg updated the task description. (Show Details)

Etonkovidova mentioned this in T222848: Homepage: traffic from email confirmation success page.Jul 13 2019, 12:40 AM

greg edited projects, added Release-Engineering-Team (Other / Uncategorized); removed Release-Engineering-Team.Jul 16 2019, 12:50 AM

Etonkovidova added a project: SRE.Jul 19 2019, 6:29 PM

JTannerWMF triaged this task as High priority.Jul 22 2019, 4:26 PM

@greg sure, I'm back today from being out of the office last week, and will try to reproduce this and trace the emails to see whats happening.

If there is any additional info about affected email addresses, etc. that may be helpful too.

I'm not having luck reproducing this with my own non-wikimedia.org personal email account.

The below was successfully delivered after account creation at https://en.wikipedia.beta.wmflabs.org/w/index.php?title=Special:CreateAccount

To: "Herron-test" <herron+test@redacted.com>
Subject: Welcome to Wikipedia: Please confirm your email address
From: "Wikipedia" <wiki@wikimedia.beta.wmflabs.org>
Date: Mon, 22 Jul 2019 16:51:50 +0000
Message-ID: <enwiki.5d35e9a65d4450.86186816@en.wikipedia.beta.wmflabs.org>

Hi Herron-test,

Thanks for adding an email to your Wikipedia account, registered from IP ad=
dress <redacted>.

Please click on the link below to confirm this as the email address you'd l=
ike to link to your account "Herron-test":

https://en.wikipedia.beta.wmflabs.org/wiki/Special:ConfirmEmail/<redacted>

Note: this confirmation code expires at 16:51, 29 July 2019.

Thanks,

Wikipedia

And these two messages arrived when changing the email address:

To: "Herron-test" <herron+test@redacted.com>
Subject: Wikipedia registered email address has been changed
From: "Wikipedia" <wiki@wikimedia.beta.wmflabs.org>
Date: Mon, 22 Jul 2019 17:03:49 +0000
Message-ID: <enwiki.5d35ec753e8cf5.45000664@en.wikipedia.beta.wmflabs.org>

Someone, probably you, from IP address <redacted>,
has changed the email address of the account "Herron-test" to "herron+change@redacted.com" on Wikipedia.

If this was not you, contact a site administrator immediately.

To: "Herron-test" <herron+change@redacted.com>
Subject: Welcome to Wikipedia: Please confirm your email address
From: "Wikipedia" <wiki@wikimedia.beta.wmflabs.org>
Date: Mon, 22 Jul 2019 17:03:49 +0000
Message-ID: <enwiki.5d35ec75657057.17054431@en.wikipedia.beta.wmflabs.org>

Hi Herron-test,

Thanks for adding an email to your Wikipedia account, registered from IP ad=
dress <redacted>.

Please click on the link below to confirm this as the email address you'd l=
ike to link to your account "Herron-test":

https://en.wikipedia.beta.wmflabs.org/wiki/Special:ConfirmEmail/<redacted>

Note: this confirmation code expires at 17:03, 29 July 2019.

Thanks,

Wikipedia

@Etonkovidova is the issue still reproducible for you? If so, could you please share the affected email address(es)? If you prefer to send the email address(es) privately please use my wikimedia email address <kherron@wikimedia.org>

I am adding this to our board for visibility

JTannerWMF moved this task from Incoming to QA on the Growth-Team (Sprint 0 (Growth Team)) board.Jul 25 2019, 4:37 PM

@herron I use two email addresses when testing email creating/confirmation/updating. Both of them were failing to display confirmation links, although all emails to such addresses (from users who previously set their email) was fine.

But, interestingly, after reading your comment above, I decided to use for confirmation a new email address that I never used before - and all was working! I wonder, just out of curiosity, if there is a limits of some sort on how many users may use the same email address (cause I have quite many test users in beta)? I sent you the email addresses that I used in the past, just in case if there is some limiting logic in place. But the issue us Resolved (sorry that I haven't figured to try the third email address before).

[betacluster] Cannot confirm email address - confirmation never receivedClosed, ResolvedPublicActions

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[betacluster] Cannot confirm email address - confirmation never received
Closed, ResolvedPublic
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