Given the current activity in T&S project I think we need a dedicated project for password, email and 2FA reset requests. "2FA-Reset" may be added as an alias.
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Would a new column on https://phabricator.wikimedia.org/project/board/1058/ be sufficient?
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This may be a project with password, email and 2FA reset requests in different columns.
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@Bugreporter: Did you talk to T&S about their workflows, and did T&S explicitly agree with this proposal?
This may be a project with password, email and 2FA reset requests in different columns.
Who is helped, and how exactly, by categorizing these things? Who exactly plans to spend their time on categorizing these things?
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I'm not really sure how this would help other than by adding a more intuitive name for people to look for in the projects box when filing a task.
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This can be created as a milestone of Trust-and-Safety project so it is both displayed as an column of parent project and a board of itself with columns.
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I'm sorry, but this is not likely to be picked up by T&S. We have an annual plan's worth of projects to fulfil as it is. We can discuss it but I cannot promise anything will be put forward.
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@Bugreporter: Let me ask you again:
Who is helped, and how exactly, by categorizing these things? Who exactly plans to spend their time on categorizing these things?
@Bugreporter: Can you please answer my questions?
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I'm proposing the project in requesters' perspective only. They should find the correct project easily. A form may be preferred so that it takes no efforts to categorize these things once there's adequate instruction.
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The requester's perspective might require better on-wiki documentation to find out where to request things (e.g. in something called "Phabricator").
I'm not sure where any such password reset workflow (and data requirements) are currently documented on-wiki, looking at pages like https://en.wikipedia.org/wiki/Help:Logging_in#What_if_I_forget_the_password? or https://wikitech.wikimedia.org/wiki/Password_reset (I am failing to find a good page on metawiki), plus misleading off-topic pages like https://www.mediawiki.org/wiki/Password_reset or https://meta.wikimedia.org/wiki/Security/Password_reset
Adding more administrative burden on others by creating random Phabricator workboard columns that nobody plans to use does not solve any problem at all.
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I think you are totally correct that it can be very hard to find out where to request a password reset (and maybe which data is required).
But that is a problem to solve on wiki, so people manage to find Phabricator.
On wiki, you can use [[phab:maniphest/task/edit/form/1/?projects=Trust-and-Safety]] to create such a link.
It is not a problem to solve in Phabricator if people do not find Phabricator anyway.
So I'm going to boldly decline this task.