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Maniphest T230637

Civi: deduper showing Not symbol, freezing up
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Description

DS agent Kristine cid=34488458 is getting errors using Deduper. When she goes to Mark as Non Duplicate, or to Safe Merge, the page freezes up, and shows a little red not symbol:

DeduperNonDupeError.jpg (712×1 px, 151 KB)

The # of pairs to show at a time is only 4.

She is able to merge and mark as not duplicate using the older dedupe interface. Any suggestions?

Event Timeline

MBeat33 created this task.Aug 16 2019, 10:20 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptAug 16 2019, 10:20 PM
MBeat33 updated the task description. (Show Details)Aug 16 2019, 10:47 PM
MBeat33 added a comment.Aug 16 2019, 11:15 PM

Seilo cid=26034374 is also getting this error.

• DStrine moved this task from Triage to Sprint +2 on the Fundraising-Backlog board.Aug 18 2019, 5:12 AM
Eileenmcnaughton subscribed.Oct 29 2019, 8:51 PM

@MBeat33 is this still an issue?

MBeat33 closed this task as Resolved.Oct 29 2019, 10:16 PM
MBeat33 claimed this task.

Nope, thank you @Eileenmcnaughton - Resolving

If we see it again we'll ask agents to try clearing cache as a first response.

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