From today's test we saw several donors asking if we accepted their bank before they selected either Netbanking or UPI. Rakhi had the great suggestion that if we asked donors to choose between those two options *on the initial screen* rather than the second one, donors might be more comfortable with the form. UPI and Netbanking are so common that if donors see these options straightaway they will know that they can specify their banks later in the process.
Currently step 1 looks like:
And step 2 is where they choose:
Would it be possible to place the options for UPI and Netbanking on the initial screen in Step 1? It would add 1 button, but would likely reduce donor confusion. The three tickets we saw today were not a landslide, but we will definitely see more of this question when volume scales up.
Rakhi suggests that using the phrase 'Bank Transfer' to group these two methods together may introduce ambiguity into the flow.