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Reset 2FA for Neptuunium's WikiMedia account
Closed, ResolvedPublic



I managed to break my old phone and lost access to the Authenticator app + the 2FA keys in the progress. Apparently I also forgot to write down the scratch codes back when I enabled it (regrets). Could I please get a reset before my current session runs out, thereby completely locking me out of my account?

If there is a need for me to confirm my identity, please suggest the preferred way to do it.

Many thanks in advance,

Event Timeline

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptSep 9 2019, 6:40 PM

Hi @Neptuunium. Could you please send an email (to ca at wikimedia dot org) from your registered email address of your wiki account, in order to confirm? Please also include the URL of this ticket in your email.

jrbs closed this task as Resolved.Sep 11 2019, 9:06 PM
jrbs assigned this task to sguebo_WMF.
jrbs added a subscriber: jrbs.

Resolved by Samuel over email

jrbs moved this task from Backlog to 2FA (requests) on the Trust-and-Safety board.Sep 11 2019, 9:06 PM