So we have a super low-traffic OTRS feed at email@example.com that historically was used to triage general requests to the community. However, because of the low number of people approaching the email handle, and us removing it from some of the key communications channels for the movement, we have not tried to maintain a group of volunteers to answer the thread. That being said, because its in OTRS, our team has a hard time "handling" it because it gets lost outside of our normal communications workflows.
The most similar email address that has a team handling it at the foundation firstname.lastname@example.org is redirected to a google group that has historically been easier to handle. We are going to be reevaluating our communications strategy next year, but we suspect a similar google-group focused address would handle the current flow, and set us up for better use in the future.