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Can't login into Wikimedia Space
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Description

Hi,

I'm trying to create my account (or login) today and there is an Error 500 (the image is Spanish localizated).

Captura de pantalla de 2019-09-30 09-42-52.png (222×823 px, 32 KB)

Per url, the link is trying to authenticate with Mediawiki https://discuss-space.wmflabs.org/auth/mediawiki

Kindly

Event Timeline

Qgil triaged this task as High priority.Sep 30 2019, 2:27 PM
Qgil edited projects, added Space (Jul-Sep-2019); removed Space.
Qgil subscribed.

Thank you for reporting this problem @Superzerocool

I can see several messages like this in Discourse's error log:

SocketError (Failed to open TCP connection to meta.wikimedia.org:443 (getaddrinfo: Temporary failure in name resolution))

Today there has been a change in Wikimedia Cloud's proxies, Discourse was down because of this, and I wonder if both problems have any relation.

In the meantime, I am going to restart Discourse in case it helps.

Mmm... I have to run now and I don't want to do this in a rush.

I'm adding the Cloud-Services tag for now, just in case.

Meh. I have to rebuild after all...

OK, now the problem is bigger and Discourse is down. :(

fatal: unable to access 'https://github.com/discourse/pups.git/': Could not resolve host: github.com

Ok, I'll wait for it.

Anyway, it has a lot of 502 error right now D:

Qgil raised the priority of this task from High to Unbreak Now!.Sep 30 2019, 2:37 PM

I have pointed to this problem at the wikimedia-cloud chat room. Let's see if someone can help.

I see some issues with docker in the discuss-space server:

root@discuss-space:~# sudo systemctl status docker
● docker.service - Docker Application Container Engine
   Loaded: loaded (/lib/systemd/system/docker.service; enabled; vendor preset: enabled)
   Active: active (running) since Mon 2019-07-29 12:51:44 UTC; 2 months 2 days ago
     Docs: https://docs.docker.com
 Main PID: 572 (dockerd)
    Tasks: 13
   Memory: 424.6M
      CPU: 1h 19min 52.136s
   CGroup: /system.slice/docker.service
           └─572 /usr/bin/dockerd -H fd:// --containerd=/run/containerd/containerd.sock

Sep 30 14:34:03 discuss-space dockerd[572]: time="2019-09-30T14:34:03.996626400Z" level=info msg="ignoring event" module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
Sep 30 14:34:21 discuss-space dockerd[572]: time="2019-09-30T14:34:21.311702774Z" level=info msg="ignoring event" module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
Sep 30 14:43:49 discuss-space dockerd[572]: time="2019-09-30T14:43:49.259395181Z" level=info msg="ignoring event" module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
Sep 30 14:43:49 discuss-space dockerd[572]: time="2019-09-30T14:43:49.864165633Z" level=error msg="Error setting up exec command in container app: Container 7b319f93596d2a67ec2ed9d5596ba86585d913f97cc8a6470454381e7891868c is not running"
Sep 30 14:44:00 discuss-space dockerd[572]: time="2019-09-30T14:44:00.574590474Z" level=info msg="ignoring event" module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
Sep 30 14:44:09 discuss-space dockerd[572]: time="2019-09-30T14:44:09.106721491Z" level=info msg="ignoring event" module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
Sep 30 14:45:03 discuss-space dockerd[572]: time="2019-09-30T14:45:03.391822155Z" level=info msg="ignoring event" module=libcontainerd namespace=moby topic=/tasks/delete type="*events.TaskDelete"
Sep 30 14:45:04 discuss-space dockerd[572]: time="2019-09-30T14:45:04.401662158Z" level=warning msg="Failed to allocate and map port 443-443:  (iptables failed: iptables --wait -t nat -A DOCKER -p tcp -d 0/0 --dport 443 -j DNAT --to-destination 172.17.0.2:443 ! -i docker0: iptables
Sep 30 14:45:04 discuss-space dockerd[572]: time="2019-09-30T14:45:04.483043170Z" level=error msg="7b319f93596d2a67ec2ed9d5596ba86585d913f97cc8a6470454381e7891868c cleanup: failed to delete container from containerd: no such container"
Sep 30 14:45:04 discuss-space dockerd[572]: time="2019-09-30T14:45:04.484040870Z" level=error msg="Handler for POST /v1.39/containers/app/start returned error: driver failed programming external connectivity on endpoint app (c11cb5d0f7fefb9d6cc37ec6950f78dfce53eaedeeaa93539[..]

Please, restart the docker service by hand sudo systemctl restart docker. I can do that myself, but I want to at least coordinate with you to make sure I'm not breaking anything else.

Per https://lists.wikimedia.org/pipermail/cloud-announce/2019-September/000213.html we installed ferm into every VM (including this one) by mistake. Then we deleted it. Ferm is a software that manages iptables rules. When we deleted ferm, it wiped the iptables configuration, and docker requires a very specific iptables setup to properly work.

Mentioned in SAL (#wikimedia-cloud) [2019-09-30T14:59:55Z] <tgr> restarted docker on discuss-space for T234218

Tgr claimed this task.

Verified working.

Thanks everyone for your help, now it's working as expected :)

Phew! Thank you so much for this very very quick response and fix!!!