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Stripe import issue
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Description

Hi, I am trying to import Stripe donations and am receiving this error:

Unknown import error: The header record must be empty or a flat array with unique string values

Could you advise what the issue is and how to bypass it? I had deleted the donations and reimported with direct mail appeal, but believe these should still import.

Event Timeline

LeanneS created this task.Oct 3 2019, 5:58 PM
Restricted Application added a subscriber: Aklapper. · View Herald TranscriptOct 3 2019, 5:58 PM
LeanneS triaged this task as High priority.Oct 3 2019, 5:59 PM

The file is here for reference: Tech/Stripe/Reimport for Stripe

@LeanneS I just tried one row & it worked. Did it fail off the bat

This is the one I imported civicrm/contact/view?reset=1&cid=35768581

Hm that's strange. It did fail off the bat. I just tried again and received the same error.

@LeanneS Ok - I tried with just one row - I wonder if it is something part way in? Did you try with the full file?

@Eileenmcnaughton I was able to get them all imported by dividing into different files. Dividing worked for about half and then I received the error again. I tried re-exporting the remaining donations and that seemed to work. Not sure what the issue was but at least able to successfully get all the donation in Civi.

@LeanneS it sounds like one or more row might have had an issue but we didn't narrow down which & what :-(

@LeanneS so I guess this is in now - when do you expect the next stripe file?

We're going to close this. If this happens again, please let us know.

DStrine closed this task as Resolved.Oct 15 2019, 7:56 PM