As part of Q2 OKRs, Observability will be implementing phase 3 of the alerting infrastructure roadmap, namely alert escalation.
This task is to track the following:
- Document the requirements/criteria for choosing an alert escalation solution
- Develop an escalation tree proposal, including paging service, owners, schedules and escalation layers/timeouts
- Develop a recommendation for notification/escalation solution, based on requirements