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backup2001 crashed with no logs on 2019-11-08 14:22
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Description

backup2001 went down at 2019-11-08 14:22. There are no hardware logs nor software logs again before rebooting (power issue?).

Event Timeline

jcrespo created this task.Nov 8 2019, 2:44 PM
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jcrespo assigned this task to Papaul.Nov 8 2019, 2:48 PM

Papaul: the only long shot is that it or one of the 2 arrays could have a loose power cable (I know, improbable, specially with redundant power) could I ask you to check it and or check if that rack is under any kind of power limit? It is the only thing I can think of to check, given we have no logs.

jcrespo triaged this task as Medium priority.Nov 8 2019, 2:48 PM
Papaul closed this task as Resolved.Nov 8 2019, 5:28 PM

@jcrespo all looks good no power issue in that rack and also the IDRAC logs doesn't show any errors or problem. Resolving the task for now and if it happen again we can reopen.

thanks

Papaul added a comment.Nov 8 2019, 5:39 PM

Also I upgrade the IDRAC from 3.15 to 3.34