oversight-l subscriber list: "Visit Subscriber List" results in "You must supply a valid email address."
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Description

Author: mcdevitd

Description:
Currently, and for a little while now, the subscriber list for oversight-l has been unreachable, at least for non-listadmins. Putting in the correct email address and password at https://lists.wikimedia.org/mailman/listinfo/oversight-l and hitting "Visit Subscriber List" results in a page with the following error: "You must supply a valid email address." Multiple people report this problem, and the email addresses being supplied are identical to the ones subscribed, not actually invalid.


Version: unspecified
Severity: normal

Details

Reference
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bzimport set Reference to bz21928.
bzimport added a subscriber: Unknown Object (MLST).
bzimport created this task.Dec 23 2009, 5:40 AM

fvassard wrote:

Looking into this.
More to come.

fvassard wrote:

Could you tell me what happens if once you get the error message (after trying to login) you go to https://lists.wikimedia.org/mailman/roster/oversight-l
It seems to be working for me, albeit it is very weird.
Let me know!

mcdevitd wrote:

(In reply to comment #2)

Could you tell me what happens if once you get the error message (after trying
to login) you go to https://lists.wikimedia.org/mailman/roster/oversight-l
It seems to be working for me, albeit it is very weird.
Let me know!

That does work, yes. So at least we have some way to see it from the non-administrator interface, thanks. Although, it lists one "private member not shown," whatever that means.

bugs wrote:

Does this still happen or can we close the bug?

bugs wrote:

I'm assuming the issue has fixed itself. Please re-open the bug if that's not true, and then we should try to look at whether or not anyone broke the HTML files.

mcdevitd wrote:

This isn't resolved. I was told it was a simple error that would take a few minutes to fix... a year and a half ago. Nothing has changed.

bugs wrote:

Do anyone tell you what the error was?

If you recently tested it and it still doesn't work, I think it might be related to the HTML files. Can you send me whatever the text in https://lists.wikimedia.org/mailman/edithtml/oversight-l/listinfo.html is?

bugs wrote:

Philippe sent it to me and I can't find anything wrong in there. Well, there goes my idea. ;-)

Thehelpfulonewiki wrote:

Just confirmed with an oversighter that the same error is occuring - http://www.wlug.org.nz/MailManNotes suggests a potential fix. http://mail.python.org/pipermail/mailman-users/2008-January/060018.html and http://mail.python.org/pipermail/mailman-users/2008-January/060026.html are a couple of posts on a thread back in 2008 describing the same problem. I'll send Daniel to this to have a look I think, as he's got a bit of experience with the apache config on mailman.

Dzahn added a comment.Jun 12 2012, 7:19 AM

subscribed myself to be able to reproduce this, and i could.

i looked at this a bit and dumped the list config on shell, looking at the variables web_page_url and host_name as mentioned in http://www.debian-administration.org/articles/567 to fix with "withlist", host_name is lists.wikimedia.org.

ran withlist like this:

/withlist -l -r fix_url oversight-l -u lists.wikimedia.org
Importing fix_url...
Running fix_url.fix_url()...
Loading list oversight-l (locked)
Saving list
Finalizing

but it did not appear to fix/change it and i don't see a difference with "web_page_url" compared to all other lists.

hrmm.. Since there is a work-around which gave you the list you wanted (see above), the issue with an "unlisted private member" has disappeared meanwhile and the list is closed (note: it says it is closed and will not accept any mail), is it really needed? or how about just unsubscribing people from it if it really won't receive any new mails anymore?

Thehelpfulonewiki wrote:

Hi Daniel - the list is actively used by oversighters themselves as far as I am aware for discussion. The list was previously used to handle actual overnighting requests, but this has now moved to OTRS, but it's possible that the email address or list info page is linked somewhere - that could be why the main page says that the list is no longer used, so people don't send OS requests to it.

ok. hmm. but existing links don't have to be broken, it can just sit there but does not need subscribers if it does not receive anything. It wouldn't even matter but it would be an easy way to resolve this ticket, since no subscribers = no need to keep trying to pull subscriber lists from it. (which even has the work around)

If it is still used, the mailing list should be renamed to something like oversight-en-wp-l or something that makes it clear that it's not a global list, or said discussion should take place in other avenues, such as functionaries-en

Dzahn added a comment.Jun 12 2012, 1:22 PM

removed myself from list again as it indeed appears to be still in use.

Assuming there has been no updates and the list is no longer used anymore; does this issue occur on any other lists?

If not; could we close this? :)

JohnLewis closed this task as "Declined".Dec 20 2014, 12:03 AM
JohnLewis claimed this task.

I am no longer an enwiki oversighter, and no longer have access to the list, but I believe the list is still in active use.

Assuming there has been no updates and the list is no longer used anymore; does this issue occur on any other lists?

If not; could we close this? :)

Snowolf reopened this task as "Open".Dec 31 2014, 9:14 PM
Snowolf set Security to None.

I've re-opened the task, as I am told the mailing list is still in active use. We need to figure out if the problem still exists tho.

Indeed, the mailing list is actively used for internal discussion, not for accepting oversight requests as it was in the past.

JohnLewis removed JohnLewis as the assignee of this task.Jan 6 2015, 6:14 PM

Removing myself as I can't exactly test this or really investigate.

Courcelles, would you be able to test whether the problem is still occurring?

Krenair added a subscriber: Krenair.Feb 4 2015, 3:22 AM
Risker added a comment.Feb 4 2015, 3:45 AM

From https://lists.wikimedia.org/mailman/subscribe/oversight-l it is not possible to access the mailing list roster. One receives this message:

Oversight-l Subscription results
You must supply a valid email address.

This despite verifying that both the email address and the password were correct.

The details for the private roster: access is restricted to list members. (Note: not list admins).

In the great scheme of things, I am not certain how relevant it is; the person who filed the bug has not had access for years, none of the current members seem to be concerned about it (and have access through https://lists.wikimedia.org/mailman/roster/oversight-l ), and given its extremely low usage it seems like a waste of developer time and energy to have people keep working on this. At best, I would suggest updating the listinfo page and perhaps specifically linking to the "roster" instead of the "listinfo" might be worth a bit of time.

Risker (one of the list administrators)

what Risker said seems sane plus this will likely auto fix itself with an update anyway I guess (as most things do).

JohnLewis closed this task as "Declined".Jul 7 2015, 10:51 PM
JohnLewis claimed this task.
Meno25 removed a subscriber: Meno25.Jul 9 2015, 2:59 PM

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