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Update TY email copy, pt 2
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Description

We need to update the TY email copy again per Donor Services. Donors are interpreting part of the email as an invitation to reply and tell us why they donated, which is causing a surge in Zendesk tickets. This simplest thing seems to be to remove the paragraph containing questions altogether.

I've made suggested changes in this doc to reflect the edits: https://docs.google.com/document/d/1haM_LMEnMzxB9SZTBeBSc7niq1AITAl2_djQM-7dJzM/edit#

Because we're deleting the portion with bold styling, I would like to bold a portion further down in the email. There is also a small copyedit as suggested by a donor.

All changes should be made in English. For other languages, please remove the paragraph and bold the other portion, but ignore the copyedit. Let me know if you have questions, and thanks!

Event Timeline

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptDec 5 2019, 8:58 AM
CCogdill_WMF triaged this task as High priority.Dec 5 2019, 8:58 AM
CCogdill_WMF updated the task description. (Show Details)

Change 554861 had a related patch set uploaded (by Ejegg; owner: Ejegg):
[wikimedia/fundraising/crm@master] Update English TY email

https://gerrit.wikimedia.org/r/554861

Ejegg added a subscriber: Ejegg.Dec 5 2019, 2:31 PM

OK, this is up on staging (and looks good to me). I've sent a copy to @CCogdill_WMF and to @MBeat33 .

Ejegg claimed this task.Dec 5 2019, 2:31 PM
Ejegg set the point value for this task to 1.

Thank you! That looks good to me.

Thanks, all, this is greatly appreciated!

Change 554861 merged by jenkins-bot:
[wikimedia/fundraising/crm@master] Update English TY email

https://gerrit.wikimedia.org/r/554861

OK, this is deployed

Ejegg closed this task as Resolved.Dec 11 2019, 12:36 AM