Page MenuHomePhabricator

Write SOP for incoming email workflow for security@ and security-help@
Closed, ResolvedPublic

Description

We know we are going to get emails to security@ and security-help@ and it's 99% that these will be managed as collab google inboxes. These are first points of contact which can escalate to a security issue with UBN, a security issue that gets backlogged, an RFS, etc. Probably needs some guidelines, workflow, or something sketched out onwiki.

@Dsharpe I'll throw this your way as you have the most skin in the game here off the bat.

Event Timeline

chasemp triaged this task as Medium priority.

@Dsharpe now that security@ is on the menu here this may warrant a bump in priority (T243446)

chasemp renamed this task from Write SOP for incoming email workflow for security team to Write SOP for incoming email workflow for security@ and security-help@.Feb 26 2020, 5:18 PM

Since this is purely internal to the team, I'll just track it in Asana alongside other Fusion Center documentation-related To-Dos