Current TY emails specify if the donation was monthly recurring. We should also make one-time donations specify “one-time” by default.
We’re getting enough donors who’ve given one time who either want us to confirm it’s not recurring OR ask us to cancel it because they’re sure it’s recurring (when it's not) that it would be helpful to try to prevent these cases.
We’re also seeing plenty of donors who make more than one one-time donation (maybe without thinking about it or remembering it, or who gave to the WMF and then the Endowment) who mistake their two one-time donations as an unintended recurring. If we can eliminate or reduce the volume of tickets like this by specifying one-time as a consistent best practice it will be a win for Donor Services