Conversation from From OTRS Ticket#2020012810003833 — Android App 2.7.50309-beta-2020-01-08 Feedback

Constant crashes whenever trying to edit article descriptions. The crash happens as soon as I try to type/delete the first letter.

Hi there and sorry for the inconvenience.

Did you try deleting the app and reinstalling it from Google Play? Also, could you provide
more details about the Android version and phone that you’re using?

Thanks,
Robin

I'm using Android 8.0 on Huawei P10 Lite. (Attached screenshot of phone's about page just in case).

Deleting and reinstalling now... Aaaand... No. It just happened again, the exact same way.

Phone specs:

Anything we can do to help here?