See request at https://en.wikipedia.org/w/index.php?title=Wikipedia:Village_pump_(technical)&diff=prev&oldid=942298818
User is still logged in, but says "I urgently need 2FA disabled because my mobile device has failed and been replaced and the scratch codes I have written down, don't work. I'm assuming they are from a previous iteration."
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Posted there, but noting: user has been instructed to email ca@wikimedia.org from their registered email address to confirm ownership
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@Jalexander @sguebo_WMF @jrbs adding some staff that have helped in the past - user is an admin and edit filter manager on enwiki
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I've disabled it.
Thanks! I get notified of new tasks in Trust-and-Safety for the record, and @Jalexander no longer works for the Foundation.