While helping the donor in cid=34902865 we discovered that some Ingenico refunds we issued them never made it to Civi:
7000159843 refunded 2/22/2020
4004984606 refunded 2/22/2020
Can you check to see if there was an issue with the audit file around then? Thank you
There are more refunds that never transmitted from Ingenico to Civi:
4004484552 refunded 3/6/2020
4004800092 refunded 3/6/2020
4005011975 refunded 3/6/2020
Some refunds we performed in June for CID cid=26093476 also have not reached Civi:
| order ID | refund date |
| 4005386853 | 6/24 |
| 4005641751 | 6/24 |
| 4005800519 | 6/24 |
These refunds were made for a recurring donation. Interestingly, refunds we made on 6/24 for one-time fraud have reached Civi (Order IDs 4005851876 and 4005844773 for example) so maybe Civi is not picking up recurring refunds in the same way as one-time?