Acoustic is transitioning URLs for all Acoustic products to Acoustic-branded domains. These changes primarily affect IBM-branded domains, such as customer-engagement.ibm.com and ibmmarketingcloud.com. This transfer includes domains for user interfaces, as well as domains for API integrations, SFTP connections, and software SDKs.
Customers and partners who have implemented API integrations, automations via (S)FTP, or who have embedded Acoustic product SDKs within their applications will need to:
- Review this webpage containing the full list of URL changes: https://acoustic.com/standardized-acoustic-urls/
- Identify any Acoustic product “Original URLs” used in API or (S)FTP integrations, as well as any Acoustic product SDKs referenced in web or mobile applications.
- For each identified “Original URL,” implement changes within your integrated processes or applications to point to the “New URL” no later than the “Original URL End-of-Life” date.
Almost all of the the original URLs expire on June 30. The most relevant to email are under General, Campaign, Performance Insights, Personalization, and Other.