Kris Hancock noticed right after our small Japan email send that multiple donors were reporting errors. When we look them up at Ingenico, they don't know that they've donated successfully, so they make multiple attempts. Some donors report seeing "server/time out" messaging.
This feels cluster-y because of volume. Can we tell by looking at the logs whether this is an issue on our side, or something that Ingenico can fix? We're following up with donors individually, so some of these transactions may be refunded or canceled now, but the common thread seems to be donors not knowing their first attempts succeeded.
|1||768037||7000245572, 7000245636, 7000245709, 7000245791|
|2||768040||7000245937, 7000246005, 7000246029|
|3||768049||no attempts @ console (or maybe different email address used): "After I entered the credit card information to make a donation, I sent it, but I was told that the site could not be opened."|
|4||768035||7000244950, 7000245068 (after two status 100 rejections)|
|5||768055||7000246684, 7000246698 "the page timed out when I was attempting to donate and I clicked “refresh”"|