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Users of Jio ISP (India, AS 55836) unable to reach Wikimedia sites
Closed, ResolvedPublic

Description

This has been happening since approx. 11:55 UTC today (approx 5 hours prior to this task being filed).

Issue is due to a misconfiguration in Jio's RPKI records, which can only be fixed on their end. Per some Twitter posts amongst network engineers, they are aware and working on the issue.

For now Wikimedia is allowing their invalid advertisements to be accepted, but that's a temporary workaround.

Event Timeline

Restricted Application added a subscriber: Aklapper. · View Herald Transcript

Mentioned in SAL (#wikimedia-operations) [2020-08-14T16:58:54Z] <cdanis> done deploying 'allow nameservers of Jio AS55836 to skip RPKI validation I9fcff8' to all routers T260449

CDanis claimed this task.
CDanis closed subtask Restricted Task as Resolved.

There's still an issue on Jio's side that needs to be fixed by them, but, we've put a temporary workaround in place, and their users should be able to access Wikipedia and other WMF sites. Please let us know if that isn't the case!

I don't have OTRS access, sorry. Is this a new reported issue with Jio users?

I don't have OTRS access, sorry. Is this a new reported issue with Jio users?

(for the record CDanis was forwarded a copy of the ticket, the other ref for which was 2020081610002273)

Ah, yes -- and replied to them, clarifying both the cause of their outage and what contact addresses they should use for us in the future (although I haven't heard anything back yet).