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"Previous" navigation button does not work on Adyen payment form
Closed, DuplicatePublicBUG REPORT

Assigned To
None
Authored By
jbolorinos-ctr
Aug 18 2020, 11:52 PM
Referenced Files
F32198634: image.png
Aug 28 2020, 4:37 PM
F32194607: image.png
Aug 25 2020, 3:59 PM
F32188027: image.png
Aug 18 2020, 11:52 PM
F32188029: image.png
Aug 18 2020, 11:52 PM

Description

Steps to Reproduce:

  1. Open https://en.wikipedia.org/wiki/NASA?banner=spatton_0819_en4C_dsk_sm_psp_adyen&force=1&country=US
  2. Select Visa/Mastercard/Amex/Discover
  3. Select any donation amount
  4. Click Continue
  5. Select No thanks! I'll make a one-time donation of x
  6. Enter data into all the fields
  7. Select any card type
  8. On the Adyen form that appears click on the "Previous" button

Adyen form

image.png (918×1 px, 112 KB)

Error message that appears

image.png (876×1 px, 97 KB)

Actual Results:
Currently clicking on the Previous button results in an error page.

Expected Results:
Clicking on the Previous button should return the user to the previous page.

Event Timeline

There's not an error message page available for the FR banners

image.png (751×1 px, 64 KB)

Hey @DStrine or @Ejegg,

Would it be possible to just remove the previous button before the FR pre-test (which is next Monday, the 31st)? Currently any user that clicks on that button will see this page:

image.png (751×1 px, 64 KB)

Alternatively maybe we can just change the redirect link to a different error page? One that doesnt say fatal error? :)

So it looks like we could hide this with CSS. The skin management area lets us manage the CSS displayed on the hosted payment pages. The 'Previous' button class is within screen.css and is called .backB so we should be able to add

.backB {
        display:none
}

to remove the button from the page I think.

I say could because at the moment @Cstone and I are not able to manage skins on the live console (https://ca-live.adyen.com/). It looks like we have the right role 'Merchant technical integrator' but the menu item doesn't exist for us on live as it does on test so maybe @Ejegg or @XenoRyet could try it?

It might also be worth reaching out to adyen to ask why we can't see the 'Skins' link on live.

This has been merged into the polish task for next sprint. This will not be complete before the next test.