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From, To, CC fields are no longer visible
Closed, InvalidPublicBUG REPORT

Description

On ticket view I no longer see From/To/CC email addresses on the top of the message (between title of the mail and just before its content, near action buttons).
Previously the migration to OTRS 6, this kind of information were visible.
That's particularly useful when we've to deal with tickets merged from a queue (dest email) to another.

Like https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketZoom;TicketID=11506123, it is not possible to see in the view that an email were in CC. I have to use Text format view and search in the headers, that is not a useful way to do. Btw thanks for the migration :)

Event Timeline

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptWed, Sep 16, 5:41 PM
Framawiki updated the task description. (Show Details)Wed, Sep 16, 5:42 PM
Kb03 added a subscriber: Kb03.Wed, Sep 16, 6:35 PM

It still exists, it's just hidden behind an information badge.
Picture for context: https://i.imgur.com/bRjNZgo.jpg

JJMC89 moved this task from Incoming to OTRS 6 on the OTRS board.Wed, Sep 16, 6:36 PM
ElHef added a subscriber: ElHef.Wed, Sep 16, 7:06 PM
Framawiki closed this task as Invalid.Wed, Sep 16, 8:01 PM

Thanks @Kb03 for the hint, you're right. Old habits to update :)