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Form loads slowly/stutters in Adyen iframe
Open, Needs TriagePublicBUG REPORT


Summary: This is a minor performance issue that might be nice to fix in an upcoming update for the Adyen iframe. I've attached a google drive link with a screencapture of the slow loading.

Steps to Reproduce:

  1. Open
  2. Select any donation amount
  3. Select Visa payment method
  4. Click Continue
  5. Enter test data in all form fields on payments page (Adyen iframe)
  6. Select any payment option
  7. Observe iframe takes a few seconds to load

Actual Results:
Currently the adyen iframe loads a little slowly and there is a visible stutter in the form loading.

Expected Results:
It would be great if the form could load a little faster, although this is a minor performance nit-pick issue.

Event Timeline

jbolorinos-ctr updated the task description. (Show Details)

This is a known issue. The donor's internet connection is somewhat related. It also depends on the PSP's setup and general performance. We don't have any control over this. @EMartin and @MBeat33 usually keep an eye on DS tickets related to this. If we see a lot of complaints then we talk to the PSP. My test just now showed a 1-2 second delay in load. That's within my expectations.

I just played with the form and it is running with expected results. Both Ingenico and Adyen have a 'load' time which is known. I am asking for an hour glass spinner to indicate loading but so far have not been successful. Ingenico reports they may look at this next year (2021) but keeping expectations low.