| MBeat33 | |
| Nov 2 2020, 8:49 PM |
| F32430791: Screen Shot 2020-11-04 at 10.17.34 AM.png | |
| Nov 4 2020, 3:18 PM |
| F32430786: Screen Shot 2020-11-04 at 10.16.44 AM.png | |
| Nov 4 2020, 3:18 PM |
We are triaging 8 recent donors who've been unable to donate via Amazon. Most report unresponsive links and it seems to happen across multiple browsers. I will add full details here shortly but the best feedback we've seen so far is:
"...after logging into my Amazon account, I was brought back to the wikimedia page to click "Continue" button below my donation amount, but the button click on "Continue" had no effect." #851129
| Subject | Repo | Branch | Lines +/- | |
|---|---|---|---|---|
| Fix loading styles from ui_modules | mediawiki/extensions/DonationInterface | master | +1 -1 |
Given our transaction volume, 8 instances is kind of a lot, so we expect to see a lot more of these.
850393 mentions testing a cross-site tracking setting - could something about the Amazon donation flow have been affected by either recent browser changes OR hosting the TY page on wikipedia.org? Would we expect donors who choose “Prevent Cross-Site Tracking” in Safari/private mode expect to be able to donate by Amazon?
| Zendesk | date | browser-OS-device | comment |
| 851406 | 11/2/2020 | I had problems with donating through amazon. | |
| 851379 | 11/2/2020 | Did not work. Hit the continue button and nothing. | |
| 851129 | 11/2/2020 | after logging into my Amazon account, I was brought back to the wikimedia page to click "Continue" button below my donation amount, but the button click on "Continue" had no effect | |
| 851189 | 11/2/2020 | iPhone | since I didn't have my card with me I thought to sign up using amazon, but then it didn't work. And I ended up leaving the page without donating |
| 850496 | 10/31/2020 | it seemed to be working, then asked me for credit card info, which has never happened to me using Amazon Pay with various organizations in the past. The main reason people like using Amazon Pay is that you don’t have to deal with the hassle of typing in card info or the security risk that goes with it. So I bail when that request came up. Today I again selected Amazon Pay, but then the screen froze when I tried clicking on the Continue button. | |
| 850452 | 10/31/2020 | (IPadPro), OS (iPadOS 14.0), and browser (Safari) | The Continue button doesn’t work. |
| 850393 | 10/31/2020 | OS: iOS 14.1 Browser: Safari | I was eventually able to get my donation to go through so I don’t have any screenshots from the original issue, but I was able to replicate the issue I saw previously using Private mode on Safari and toggling the “Prevent Cross-Site Tracking” setting. When “Prevent Cross-Site Tracking” is ON, I am sent to login to Amazon from this page. When I am sent back to this page, I am unable to proceed. Clicking continue does nothing. When “Prevent Cross-Site Tracking” is OFF, I am sent to login to Amazon from this page. When I am sent back to this page, I am able to proceed. The “Donate” button appears and I can finish the transaction. |
| 850390 | 10/31/2020 | windows 10 Chrome and Edge browsers | It goes to the page with the amount and 'continue' but no matter how many times I clicked continue it never did anything. |
| 851381 | 11/2/2020 |
Thanks, @EMartin I am gathering browser info from the rest of the donors and will update here.
I was able to replicate the continue button doing nothing in Safari 13.1.2 on a MacBook Pro
I had an error on Chrome on a mac. After I signed into amazon, I got a payments wiki page with a continue button and a donate button. The continue button did not work but the donate button did.
I was able to reproduce this morning too. Not seeing console errors on prod weirdly. I wonder if I can get set up to reproduce locally..
On Safari I see just a continue button that doesn't work:
Update: Curiously, I left the Safari window open for a while and when I looked back 30 minutes later, the Donate button had shown up!
BUT on chrome I see TWO buttons:
Clicking "Continue" does nothing but clicking "Donate" gets me to the thank you page!
There's a lot going on in the code.
I see that the force class on the continue button is only supposed to be present when show_submethods is true.
Change 639236 had a related patch set uploaded (by Ejegg; owner: Ejegg):
[mediawiki/extensions/DonationInterface@master] Fix loading styles from ui_modules
Change 639236 merged by jenkins-bot:
[mediawiki/extensions/DonationInterface@master] Fix loading styles from ui_modules
OK, we deployed a fix for this. Turns out a code refactor deployed on October 27 broke the loading of a stylesheet which was responsible for hiding the continue button and showing the Amazon Pay card widget
There may be another Safari-specific issue - we'll look a bit more into that specific browser.
#851406 tried again today, 11/6, using Firefox / Win 7 64bit:
I get the same screen...and then it sits and does nothing. There's no button to press.
I will follow up with him to see about browser add-ons, firewalls, and the usual browser issues, just documenting this here for now.