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Investigate why coordinators aren't receiving reminder emails [2hrs]
Closed, ResolvedPublicSpike

Description

Coordinator AllyD reported that they haven't been receiving reminder emails for some time. We should investigate why this feature has stopped working.

The cron job (applications.send_coordinator_reminders) is running successfully.

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Event Timeline

Restricted Application changed the subtype of this task from "Task" to "Spike". · View Herald TranscriptNov 24 2020, 10:11 AM

I've asked the coordinator to check when they last received an email.

Unfortunately this coordinator doesn't have their email history to investigate.

I asked another coordinator, KCVelaga, about their emails and they said they have received emails for one publisher (Electronic & Political Weekly), but not another (Termsoup).

KCVelega's last email was on November 12, and highlighted 7 pending applications. This is a little confusing because the email doesn't specify which publishers those applications are for. In this case it's Termsoup, but he thought it was for Economic & Political Weekly. We don't send emails about those applications, however, because the partner is waitlisted. This is confusing in and of itself.

It seems like this issue was resolved for a time, but has come back as of ~a month ago.

Samwalton9-WMF assigned this task to jsn.sherman.

This got fixed during work on T430155.