Non-Apple default email client not considered when reporting a bug
Closed, ResolvedPublicBUG REPORT
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Authored By

	Tsevener
	Nov 30 2020, 8:58 PM

Description

How many times were you able to reproduce it?

Every time

Steps to reproduce

Remove Mail accounts from test device. Confirm you see setup screen with mail options when launching Mail app.
Install third party email app (I used Gmail)
Go to app in Settings. Set it as "Default mail app"
Tap "Report a Bug" in Wikipedia app via Settings.

Expected results

User should be able to report a bug with a different default email app.

Actual results

User sees error banner "Please setup an email account on your device..."

Screenshots

Environments observed

App version: 6.7.3 (1789)
OS versions: 14.2
Device model: iPhone 12 Pro Max
Device language: EN

Related Objects

Duplicates Merged Here: T265444: Bug report error in Wikipedia iOS/iPadOS app

Event Timeline

Tsevener created this task.Nov 30 2020, 8:58 PM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptNov 30 2020, 8:58 PM

LGoto triaged this task as Low priority.Dec 7 2020, 7:53 PM

LGoto moved this task from Needs Triage to Bug Backlog on the Wikipedia-iOS-App-Backlog board.

LGoto added a project: iOS-app-v6.8-Manta-Ray-On-A-Riding-Mower.

LGoto moved this task from Tasks from Product Backlog to Needs Acceptance Criteria on the iOS-app-v6.8-Manta-Ray-On-A-Riding-Mower board.

• JMinor edited projects, added iOS-app-v6.9-Carp-On-A-Zamboni; removed iOS-app-v6.8-Manta-Ray-On-A-Riding-Mower.Feb 16 2021, 7:44 PM

• MattCleinman merged a task: T265444: Bug report error in Wikipedia iOS/iPadOS app.Mar 31 2021, 12:21 AM

• MattCleinman added subscribers: tvtonightokc, • JMinor.

OTRS complaint (translated from Google):

Hello! The "Report Bug" function does not work if a non-standard email client is used. Please adapt your application to the changes in iOS 14, which introduced the ability to set a third-party application as the default mail client.

• JMinor edited projects, added iOS-app-v6.8.1-Manta-Ray-On-A-Tractor; removed iOS-app-v6.9-Carp-On-A-Zamboni.Apr 27 2021, 8:18 PM

• JMinor moved this task from Tasks from Product Backlog to Needs Acceptance Criteria on the iOS-app-v6.8.1-Manta-Ray-On-A-Tractor board.Apr 29 2021, 8:35 PM

Per our discussion of the options, lets move this to a mailto link that will open in the users default mail application in iOS 14. We will lose the attached log.txt and in app mail sheet UX, but given how stale/little use that log is and the intention to improve crash logging, I think this is our best bet for iOS 14+.

In the "client neutral" version I would like to preserve the to, subject and body as they are now.

• JMinor raised the priority of this task from Low to Medium.May 6 2021, 4:52 PM

• JMinor moved this task from Needs Acceptance Criteria to Needs Engineering Sync on the iOS-app-v6.8.1-Manta-Ray-On-A-Tractor board.

• Dmantena subscribed.May 6 2021, 7:15 PM

• Dmantena claimed this task.May 6 2021, 7:23 PM

• Dmantena moved this task from Needs Engineering Sync to Ready for Development on the iOS-app-v6.8.1-Manta-Ray-On-A-Tractor board.

• Dmantena moved this task from Ready for Development to Doing on the iOS-app-v6.8.1-Manta-Ray-On-A-Tractor board.May 6 2021, 8:58 PM

• Dmantena moved this task from Doing to Needs Code Review on the iOS-app-v6.8.1-Manta-Ray-On-A-Tractor board.May 7 2021, 9:01 PM

James_Dempsey moved this task from Needs Code Review to Waiting for Build on the iOS-app-v6.8.1-Manta-Ray-On-A-Tractor board.May 11 2021, 4:42 PM

PRs: