We're seeing donors report unresponsive forms when they use Amazon. As some of these donors report success when switching methods, it makes me think it might not be solely due to firewalls, script blockers and the usual suspects.
- possible recurrence of the CSS issue we saw in T267070: Amazon unresponsive donation form ?
We'll continue to triage / request details, but any suggestions appreciated.
|date||ticket||device & browser info||extra details||donor comment|
|12/10/2020||893046||iphone Xs up to date iOS 14.2 “google browser”||no firewall, no script blockers. JS?: “I don't use this software”||“screen freezes and I get no confirmation”|
|12/10/2020||893022||no data yet||screenshot||“When I click “Use this payment method” nothing happens??”|
|12/9/2020||891562||tried mobile and desktop||succeeded with card cid=26656121||“the payment stalled and didn't go through; just remained in limbo processing in perpetuity. I tried this 3 times on 3 separate days with different devices.”|
|12/9/2020||890824||no data yet||no data yet||“I can get to the verifying payment screen and see the verification ping in my bank account but can’t get past that point to actually confirming the charge.”|
|12/10/2020||890607||no data yet||no data yet||“does not work on neither of my devices. It gets stuck on the confirming payment page, with no signs it is loading or working.”|
|12/10/2020||890561||no data yet||succeeded via PayPal cid=37520987||“I tried to donate twice using Amazon Pay and it didn’t work. It just froze”|
|12/10/2020||892240||no data yet||no data yet|
|12/10/2020||892192||no data yet||succeeded in July via Amazon cid=39307043|
|12/10/2020||892223||both IOS iPhone and laptop Windows 10 Chrome||“I get 'Confirming payment method.' and I suspect my instance of the app is crashing right there or performing an infinite loop.”|