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launch Klaxon: manual paging app for trusted users to escalate urgent issues to SRE
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Description

  • A simple, mobile-friendly, user-friendly webapp
  • Allows trusted users to page us via SRE's usual oncall paging mechanism (protected by our SSO for developer accounts)
  • Funnels users to Phab or IRC for non-urgent issues

https://klaxon.wikimedia.org/

Event Timeline

Change 651238 had a related patch set uploaded (by CDanis; owner: CDanis):
[operations/software/klaxon@master] Initial commit of Klaxon, a webapp for trusted users to page SRE

https://gerrit.wikimedia.org/r/651238

Change 651238 merged by CDanis:
[operations/software/klaxon@master] Initial commit of Klaxon, a webapp for trusted users to page SRE

https://gerrit.wikimedia.org/r/651238

Change 651670 had a related patch set uploaded (by CDanis; owner: CDanis):
[labs/private@master] faux secrets for Klaxon

https://gerrit.wikimedia.org/r/651670

Change 651670 merged by CDanis:
[labs/private@master] faux secrets for Klaxon

https://gerrit.wikimedia.org/r/651670

Change 651665 had a related patch set uploaded (by CDanis; owner: CDanis):
[operations/puppet@production] Puppetization of klaxon, a webapp for trusted users to page SRE

https://gerrit.wikimedia.org/r/651665

Change 651665 merged by CDanis:
[operations/puppet@production] Puppetization of klaxon, a webapp for trusted users to page SRE

https://gerrit.wikimedia.org/r/651665

Change 651787 had a related patch set uploaded (by CDanis; owner: CDanis):
[operations/puppet@production] IDP configuration for Klaxon

https://gerrit.wikimedia.org/r/651787

Change 651787 merged by CDanis:
[operations/puppet@production] IDP configuration for Klaxon

https://gerrit.wikimedia.org/r/651787

Now live: https://klaxon.wikimedia.org/
and successfully tested today!

Also wrote some docs + a FAQ for users at https://wikitech.wikimedia.org/wiki/Klaxon

Also updated officewiki's "how to escalate issues over the holidays" doc with a pointer to Klaxon, and am communicating it a bit within WMF.

CDanis added subscribers: RLazarus, jbond, Joe.

Thanks to observability for initial feedback, and to @Joe @jbond and especially @RLazarus for code reviews!