I think that the WM Chat does not have a 100% working password recovery system.
To reproduce the issue, try it:
Probably the issue may be related to this:
What's going on? Thanks!
I'm an affected user together with @Maupao70. For me, to be honest I really don't remember even my username (probably boz but I wouldn't bet my dromedary in this memory).
Update. We don't know why but we both resolved. We received our email some hours ago but... in the meanwhile talking with @lucamauri he was also involved without resolving.
Maybe for me the issue was just a PEBCAK (wrong email? who knows) but I trust @Maupao70 and @lucamauri and I think we cannot have 3 PEBCAKs.
Maybe related to server kittens?
server_kitty
There's a 5h time difference between the resolution of the mx record missing to the creation of this task, but might be possible yep. Let me know if it happens again and we can check more closely.