In T250235: Scale: pilot help panel with mentorship, we developed the ability for questions coming from the help panel to go to mentors instead of central help desks. In that task and in T272753: Scale: pilot help panel with mentorship in frwiki, bnwiki, arwiki, viwiki, we validated in our pilot wikis that the results from this change are acceptable. Therefore, we want this configuration to be the default for all wikis with the Growth features. We would also like to retain the ability for this to be configurable, so that in the future, some wikis could elect to send questions to help desks instead.
This may involves these lines of work:
- Make this an option that wikis can configure via T274031 (not a blocker for this task)
- Convert all Growth wikis to the new configuration.
- Use this new configuration as the default for new wikis going forward.
This should not be done until it is announced to communities by the newsletter.