With the implementation of the new CRM this includes:

• Documenting how to manually set up Direct Debit in the CRM (when someone hasn't gone through the digital form).
• Documenting common problems and how we deal with them (e.g. ticking membership after having started at the donation form).
• Documenting these steps when someone requests the termination of their Direct Debit (or cancel it thought their bank).
• Any differences in all of the above steps for Donations and Membership payments.