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Error: Could not show step '17' because this.initialize() failed. Underlying error: ok-but-empty
Open, LowPublicPRODUCTION ERROR

Description

https://logstash.wikimedia.org/app/dashboards#/doc/logstash-*/logstash-2021.03.19?id=A_FLSngBfVMx58vqORc0
https://logstash.wikimedia.org/goto/34702dd04bf9e4f094460fef841f37e4

Error: Could not show step '17' because this.initialize() failed.  Underlying error: ok-but-empty
at Tour.prototype.showStep/< URL1:343:781
at fire URL1:50:209
at fireWith URL1:51:402
at Deferred/</deferred[tuple[0]] URL1:54:900
at fire URL1:50:209
at fireWith URL1:51:402
at resolve/</process< URL1:54:1

URL1: https://en.wikipedia.org/w/load.php?lang=en&modules=Spinner%2Cjquery%2Coojs%2Coojs-router%2Csite%7Cext.centralNotice.bannerHistoryLogger%2CchoiceData%2Cdisplay%2CgeoIP%2CimpressionDiet%2CkvStore%2ClargeBannerLimit%2ClegacySupport%2CstartUp%7Cext.centralauth.ForeignApi%7Cext.centralauth.centralautologin.clearcookie%7Cext.cx.eventlogging.campaigns%7Cext.echo.api%2Cinit%7Cext.eventLogging%2CguidedTour%2CnavigationTiming%2Cpopups%2CwikimediaEvents%7Cext.guidedTour.lib%2Cstyles%7Cext.guidedTour.lib.internal%7Cext.tmh.OgvJsSupport%7Cext.uls.common%2Ccompactlinks%2Cinterface%2Cpreferences%2Cwebfonts%7Cjquery.client%2Ccookie%2CembedPlayer%2CloadingSpinner%2CmwEmbedUtil%2CtextSelection%2CtriggerQueueCallback%7Cjquery.uls.data%7Cmediawiki.ForeignApi%2CString%2CTitle%2CUri%2Capi%2Cbase%2Ccldr%2Ccookie%2Cexperiments%2CjqueryMsg%2Clanguage%2Cstorage%2Cuser%2Cutil%7Cmediawiki.ForeignApi.core%7Cmediawiki.editfont.styles%7Cmediawiki.libs.guiders%2Cpluralruleparser%7Cmediawiki.page.ready%7Cmediawiki.page.watch.ajax%7Cmediawiki.ui.button%2Cicon%7Cmmv.bootstrap%2Chead%7Cmmv.bootstrap.autostart%7Cmw.EmbedPlayer.loader%7Cmw.MediaWikiPlayer.loader%7Cmw.MwEmbedSupport%2CPopUpMediaTransform%7Cmw.MwEmbedSupport.style%7Cmw.PopUpMediaTransform.styles%7Cmw.TMHGalleryHook.js%7Cmw.TimedText.loader%7Cskins.vector.legacy.js%7Cuser.defaults&skin=vector&version=lo8ea
SeverityGuidedTour crashes when this error occurs, and the user will probably have to refresh the page or abandon the tour.
Frequency55 errors in last 90 days
Level of effort to fixUnsure
Conseqeuences if we don't fixGuidedTours will continue to break at a rate of ~55 per 3 months.

Event Timeline

Restricted Application added a subscriber: Aklapper. · View Herald Transcript
Jdlrobson updated the task description. (Show Details)
kostajh updated the task description. (Show Details)
kostajh moved this task from Inbox to Triaged on the Growth-Team board.
kostajh subscribed.

I'm marking this as low priority given the frequency and end user impact.

Aklapper changed the subtype of this task from "Task" to "Bug Report".May 30 2022, 2:42 AM

(extension no longer part of wmf production - T235752)

(Mixed up two different extensions)

Restricted Application changed the subtype of this task from "Bug Report" to "Production Error". · View Herald TranscriptOct 27 2025, 11:51 PM