Hi, I am using the Civi Fredge import tool to pull the stopped transactions and I am not getting results back from the query. Coincidentally, I updated MAC OS since running the query yesterday, which worked per usual. Today, no results. Not sure if the OS update has any bearing on this, but thought I'd mention it. Here's a screen shot of what I get when I upload a list of order numbers:
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Hi @EMartin, I'm looking at the database, and the order_id column for all the Ingenico transactions is using the merchant reference, not the Ingenico transaction ID. Can you try again with the merchant reference IDs (e.g. 101349746.1)?
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Oh, for heaven's sake! Yes, that's the problem. All good now. I didn't
catch that. Sorry about that.
Evelyn