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Global unblock request system
Open, Needs TriagePublic

Description

Category
Steward request

Motivation

Dependencies

Community Risk
Low

Impact
Medium

Notes
OTRS -like queue for tickets. Enwiki already has a similar tool hosted on toolforge called UTRS which might be easy to replicate/scale.

T&S: Ideally folded into the no-public community backend of the Incident Reporting System.

Potential Options

  1. We could talk to the owner of the existing tool and extend it to fulfill stewards needs. [Easy-Medium]
  2. We could write a new tool that lives on Toolforge. [Medium]
  3. We could write an extension that builds this functionality into MediaWiki. [Hard]

Event Timeline

Hi! The existing enwiki tool, UTRS, has already had a significant amount of work put into it to make it support stewards and other non-enwiki wikis. While most required functionality is already present, it's not fully there yet, mostly due to lack of volunteer availability for code review.

(slight nitpick: it's running on Wikimedia Cloud VPS, not Toolforge)