From the communication plan, the Community Relations Specialist will engage with the top users of the tool with the aim of:
Getting feedback from them through a survey or replies to understand their challenges with the tool; to have helpful information on improving it for a better user experience.
With the help of the Community Relation Specialist, the language team will:
- Draft a message
- Decide the channels to reach the top users
- Develop a survey
- Decide the timing and duration to collect feedbacks.