From the communication plan, the Community Relations Specialist will engage with the top users of the tool with the aim of:
Getting feedback from them through a survey or replies to understand their challenges with the tool; to have helpful information on improving it for a better user experience.

With the help of the Community Relation Specialist, the language team will:

• Draft a message
• Decide the channels to reach the top users
• Develop a survey
• Decide the timing and duration to collect feedbacks.
• Send the message requesting for feedback through survey and other means
• Collect feedback