Unable to confirm email address on beta cluster
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	ppelberg
	Jun 25 2021, 12:42 AM

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Description

Behavior

Visit https://en.wikipedia.beta.wmflabs.org/wiki/Special:Preferences
Navigate to the Email options section
Observe the following message and button appear...
- Message: Your email address is not yet confirmed. No email will be sent for any of the following features.
- Button: Confirm your email address
Click the Confirm your email address button
Arrive on the Special:ConfirmEmail page
Click the Mail a confirmation code button
Open the unconfirmed email account you have just elected a confirmation email to be sent to

Expected

✅ Confirmation email arrives

Actual

❗️No confirmation email arrives (I checked all folders, spam included)

Done

Expected behavior is implemented

Related Objects

Mentioned In: T291679: "Sender address rejected: Domain not found" for emails sent from the beta cluster
T274279: Pre-deployment regression testing (topic subscriptions)
Mentioned Here: T212327: Beta Cluster mailer not sending emails to @wikimedia.org addresses
T291679: "Sender address rejected: Domain not found" for emails sent from the beta cluster

Event Timeline

ppelberg created this task.Jun 25 2021, 12:42 AM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptJun 25 2021, 12:42 AM

Reedy edited projects, added: Beta-Cluster-Infrastructure; removed: SRE.Jun 25 2021, 12:46 AM

Reedy updated the task description. (Show Details)

ppelberg updated the task description. (Show Details)Jun 25 2021, 12:46 AM

ppelberg mentioned this in T274279: Pre-deployment regression testing (topic subscriptions).Jun 25 2021, 1:04 AM

• matmarex subscribed.Jun 25 2021, 11:07 AM

Chlod mentioned this in T291679: "Sender address rejected: Domain not found" for emails sent from the beta cluster.Sep 24 2021, 7:47 AM

So if you have shell access, you can work around this / T291679 using:

mwscript resetUserEmail.php metawiki 'Lucas Werkmeister CI' 'wikimediaci@lucaswerkmeister.de' # T285527

(You’ll probably want to add --no-reset-password – I forgot.)

Novem_Linguae subscribed.Jun 11 2023, 8:14 PM

Daimona subscribed.Sep 14 2023, 8:37 PM

If you used an @wikimedia.org email address, then this was T212327, fixed in 2024. If you used another email provider, then let's say this was the same as T291679, which I just closed. @ppelberg Can you check if things work for you now?

Unable to confirm email address on beta clusterOpen, Needs TriagePublicBUG REPORTActions