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Disable AMEX for JP campaign 2021
Closed, ResolvedPublic

Description

We are experiencing some sort of issue at AMEX which is driving a high decline rate in our JP campaign. We are only seeing this on AMEX transactions so the issue seems isolated to AMEX. I am trying to troubleshoot this with AMEX, but they have been slow to diagnose. I request that we remove AMEX as a payment type offered in this JP campaign until this can be sorted out as Donor Relations is starting to see a rise in tickets from donors. Can we please remove AMEX ASAP and I will further advise when I have more info from AMEX on the situation.

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Event Timeline

Adding banners and donatewiki, as we'll need to remove the AMEX logo on those too

Change 704572 had a related patch set uploaded (by Ejegg; author: Ejegg):

[mediawiki/extensions/DonationInterface@master] Disable Amex for JP

https://gerrit.wikimedia.org/r/704572

Change 704572 merged by jenkins-bot:

[mediawiki/extensions/DonationInterface@master] Disable Amex for JP

https://gerrit.wikimedia.org/r/704572

Okay, I've now removed Amex from Japan donatewiki, and from the live Japan banners

OK, AMEX is off the JP forms