Email templates in Civi not working properly
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	RLewis
	Sep 2 2021, 4:12 PM

Description

Sheyna and I are due to send out our email 2 via Civi for our Fall Gift Challenge shortly and the message template function in Civi isn't working how it should, we can't add donation links or change the fonts etc. What's the best way for us to get this looked at so we get the template to how we want it and ensure the send goes out today?

Event Timeline

RLewis triaged this task as Unbreak Now! priority.Sep 2 2021, 4:12 PM

RLewis created this task.

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptSep 2 2021, 4:12 PM

• DStrine added projects: Fundraising-Backlog, fundraising sprint Quantum Leapfrog.Sep 2 2021, 4:27 PM

Restricted Application added a subscriber: Pcoombe. · View Herald TranscriptSep 2 2021, 4:27 PM

Are you seeing any Javascript errors? What's the URL you're on or the menu path to get there?

Here's the JS error:

Uncaught (in promise) TypeError: window.CKEDITOR_TRANSLATIONS[t].dictionary is undefined

eo translation-service.js:195
eo translation-service.js:160
_t locale.js:165
t locale.js:120
_createVoiceLabel boxededitoruiview.js:99
th boxededitoruiview.js:47
Mu classiceditoruiview.js:32
Iu classiceditor.js:68
$v ckeditor.js:5
create classiceditor.js:189
create classiceditor.js:188
initializeWithBaseUploader crm.ckeditor5.js:239
initialize crm.ckeditor5.js:228
i js_6iCkgUBX7t_DuzNf6EHBXp2nJxvLV18TtIALcUs6GCc.js:2
fireWith js_6iCkgUBX7t_DuzNf6EHBXp2nJxvLV18TtIALcUs6GCc.js:2
f[0] js_6iCkgUBX7t_DuzNf6EHBXp2nJxvLV18TtIALcUs6GCc.js:2
onload js_6iCkgUBX7t_DuzNf6EHBXp2nJxvLV18TtIALcUs6GCc.js:751

translation-service.js:195:4

I can't reproduce it locally - the editor seems to load fine. However, since the last CKEditor update did have to do with translations, we can try just rolling it back for now.

Could be caching ?

@Eileenmcnaughton we already tried that. @Ejegg reverted something that went out yesterday but that did not resolve the issue. Any other idea? would you have a few minutes to chat with @Ejegg on IRC?

I just heard that reverting the change from yesterday AND refreshing fixed this. Please let us know if you are able to construct the emails you want. Let us know if we can close this.

• DStrine moved this task from Triage to Current Sprint on the Fundraising-Backlog board.Sep 3 2021, 4:30 PM

• DStrine removed • DStrine as the assignee of this task.Sep 3 2021, 4:38 PM

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• Nguyenvantuan246kp3 closed this task as Invalid.Sep 6 2021, 5:54 PM

• Nguyenvantuan246kp3 lowered the priority of this task from Unbreak Now! to Lowest.

• Nguyenvantuan246kp3 removed projects: fundraising sprint Quantum Leapfrog, Fundraising-Backlog, Wikimedia-Fundraising-CiviCRM.

• Nguyenvantuan246kp3 removed subscribers: • DStrine, Ejegg, Pcoombe and 3 others.

RhinosF1 reopened this task as Open.Sep 6 2021, 5:57 PM

RhinosF1 raised the priority of this task from Lowest to Unbreak Now!.

RhinosF1 added projects: fundraising sprint Quantum Leapfrog, Wikimedia-Fundraising-CiviCRM, Fundraising-Backlog.

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Restricted Application added a subscriber: RhinosF1. · View Herald TranscriptSep 6 2021, 5:57 PM