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Inform users that Web subscriptions override app inbox settings
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Description

As an app user, if I go to the website and uncheck the "Web" setting for an Echo notification type, that will also mute that notification type in the app's inbox. This is not going to be clear or coordinated between the app and web, and so we need some kind of user education for users who might find themselves in this state.

I propose that somewhere in the filter or other user preferences in the app we include a short notice and link to the web preferences. In addition we should add a clearly worded item to our on-wiki faq.

For the in app message something like "Not seeing all your messages? Turning off notifications on the web also mute them from the apps. Check your Web notification settings here.


Proposed designs

Figma 🔗: https://www.figma.com/file/cedgOU5CyOR0UVqtjDOvzE/iOS-Notifications?node-id=1414%3A14160

Empty state in the in-app inboxInbox filters
image.png (812×375 px, 31 KB)
image.png (1×375 px, 92 KB)
  • Update the text in the 'no subscriptions' empty state to explicitly state that web settings control visibility within the in-app notification center.
  • Add text at the bottom of the inbox filters that informs users that the visibility of notification types in their inbox is controlled by the web settings on Wikipedia.org

Event Timeline

JMinor renamed this task from Show users their web subscriptions to Inform users that Web subscriptions override app inbox settings.Sep 28 2021, 4:59 PM
JMinor removed JMinor as the assignee of this task.
JMinor updated the task description. (Show Details)
JMinor subscribed.
LGoto lowered the priority of this task from Medium to Low.Nov 29 2021, 10:45 PM