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Amazon Pay page sometimes not loading payment widgets
Open, Needs TriagePublic

Description

This seems to happen only on a fresh cache, right after being redirected back from their login page. No obvious JS errors, and when you refresh the page it loads correctly. Observed at least once on production and a couple times in dev.

Event Timeline

@krobinson have you seen any donor complaints about this? I'm trying to figure out if this is worth worrying about.

They would get sent to the Amazon Pay login page, log in and get sent back to payments-wiki, then just see a blank space under the donation amount - no box with their card numbers and no button to donate. Sorry I didn't get a screenshot of the error condition.

@TomaszGorski / @KHancock99 Have we seen any French donors note this? I didn't see any in error triage.

I haven't seen any French donors mentioning that issue at all and could not find any ticket (with tags: amazon or amazon_issue, France or French) that would refer to this issue.

@Ejegg just confirming you mean Amazon Pay (I misread Apple Pay) - Amazon Pay is not widely available to non-US donors, definitely not to French donors, so we haven't seen these.

I have not seen this mentioned anywhere yet, with either payment method. If I do, I will suggest the page refresh as a workaround.