Background
Both apps teams (iOS and Android) have gotten a significant number of requests to improve the stability of reading lists. There are occasional reports of data loss - people their reading lists. There presently isn't a way to backup reading lists and the teams aren't entirely sure of the use cases in which people lose their reading lists. These issue effects the validity of our apps.
Requirements
- Chronicle the use cases reported by uses where reading lists fail
- Investigate from a tech perspective, why the app is failing in these use cases
Nice to Have
- Establish solutions for fixing the root cause of crashes
- Estimate level of effort to fix root causes of crashes based on preferred root cause
- Estimate level of effort to offer exporting reading lists
User Stories
As a Product Manager for the apps, I would like to know in what cases reading lists fail and what level of effort it would take to fix the crashes, so that I can scope a project that resolves reading lists failing and mitigate losing app users.
