Donation form not loading for South African donors
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	krobinson
	Feb 10 2022, 9:08 AM

Description

A donor (ZD #1092260) has reported issues with loading the donation form in South Africa. After selecting card type, an error appears and the card details form does not load. They tried in both Chrome and Firefox and got the same result.

We have been able to replicate this bug

The donor shared a screenshot, but it's full of donor PII, so I am instead sharing below the image I got when replicating, which is identical in its error message.

Screenshot 2022-02-10 at 10.04.29.png (1×928 px, 151 KB)

URL of page that I have seen this on: https://payments.wikimedia.org/index.php/Special:AstroPayGateway?title=Special%3AAstroPayGateway&ffname=astropay-za&country=ZA&uselang=en&utm_medium=&utm_campaign=&currency=ZAR

This is urgent as it seems to be a new bug, since the switch to DLocal, and to be affecting all donation attempts.

Details

	Subject	Repo	Branch	Lines +/-
	Enable South Africa through Dlocal	mediawiki/extensions/DonationInterface	master	+17 -17

Customize query in gerrit

Event Timeline

krobinson created this task.Feb 10 2022, 9:08 AM

Restricted Application added a subscriber: Aklapper. · View Herald TranscriptFeb 10 2022, 9:08 AM

Dlocal is still in the process of enabling South Africa on their end. Can we use Ingenico until their work is complete?

• DStrine added a project: fundraising Sprint Black Hole Fillings.Feb 10 2022, 5:08 PM

• DStrine moved this task from Triage to Current Sprint on the Fundraising-Backlog board.

Change 761688 had a related patch set uploaded (by Damilare Adedoyin; author: Damilare Adedoyin):

[mediawiki/extensions/DonationInterface@master] Enable South Africa through Dlocal

https://gerrit.wikimedia.org/r/761688

gerritbot added a project: Patch-For-Review.Feb 10 2022, 6:10 PM

Change 761688 merged by jenkins-bot:

[mediawiki/extensions/DonationInterface@master] Enable South Africa through Dlocal

https://gerrit.wikimedia.org/r/761688

ReleaseTaggerBot added a project: MW-1.38-notes (1.38.0-wmf.22; 2022-02-14).Feb 10 2022, 11:00 PM

Maintenance_bot removed a project: Patch-For-Review.Feb 10 2022, 11:10 PM

Just deployed the switch back to Ingenico for South Africa

Great to hear. Thank you @Cstone !

@krobinson, the donor has emailed me twice so I shall send off an apology and reassurance that the form is now accepting donations from South Africa.

Cstone moved this task from Backlog to Done on the fundraising Sprint Black Hole Fillings board.Feb 14 2022, 8:26 PM

• DStrine closed this task as Resolved.Feb 15 2022, 8:08 PM

• DStrine set Final Story Points to 1.

	F34947329: Screenshot 2022-02-10 at 10.04.29.png
	Feb 10 2022, 9:08 AM

Donation form not loading for South African donorsClosed, ResolvedPublicActions

Description

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Donation form not loading for South African donors
Closed, ResolvedPublic
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